FAQ
SHIPPING QUESTIONS
š Do you ship worldwide?
Yes! We ship worldwide from Los Angeles, California. As our jewelry is handmade, please allow 1-5 business days for us to prepare your order for shipping. Once your order is on its way, you'll be notified at the email address you used to place your order.
Shipping Rates:
āļøĀ Free shippingĀ on orders overĀ $100
š¦Ā US standard shipping:Ā $4
āļøĀ INTL shipping: Rates vary by location
š Any duties and taxes?
Some international orders might be subject to customs duties. These fees are determined by your countryās customs office and are beyond our control.
ā° How long does shipping take?
Processing time:Ā 1-5 business days
Shipping time:Ā 3-10 business days depending on location
š¦Ā Has my order been shipped yet?
Once your order has been processed + shipped, you'll receive aĀ tracking link via email. If your order was just shipped, please allow some time for the tracking to update.Ā Donāt hesitate to get in touchĀ ā weāre happy to help <3
šPackage marked as āDeliveredā but is missing?
Oh no!Ā Sometimes packages are accepted by a neighbor, building staff, or someone at home. If youāve checked around and still canāt find it, reach out and weāll get in touch with the carrier to look into it.
šļø Can I make changes to my order after placing it?
We move fast to get your order out quickly! If you need to make a change, email us atĀ contact@karliekarlo.comĀ ASAPĀ šØ. The sooner you reach out, the more likely we can catch it in time.
š Can I change my shipping address after placing my order?
If you notice an error in your shipping address, contact us immediately. If your order hasnāt been processed yet, weāll be happy to update it for you. After processing, we wonāt be able to make changes, but we'll assist if you need to contact the carrier.
šĀ My package is lost in transit?
If your tracking hasnāt updated in over 7 business days, just shoot us an email atĀ contact@karliekarlo.com. Weāll look into it with the carrier and make things right, whether that means reshipping your order or issuing a refund.
RETURNS & REFUNDS
ā©ļø How do I return an order?
Return your order by following these stepsĀ (*earrings cannot be returned unless they arrived damaged or defective):
1. Email us at contact@karliekarlo.comĀ with your order number and reason for return to get started.
2. Ship your returnĀ using your preferred shipping method to our Los Angeles, CA return address.
3. Include a note inside the packageĀ with your order number so we can identify your return.
4.Ā Once we receive it,Ā weāll process your refund.
š What is your return policy?
We offer aĀ 30-days return window.Ā Return shipping costs areĀ not covered.
Returns sent without tracking are atĀ your own risk, we aren't responsible for lost packages.
To be eligible for a return your item must be in the same condition that you received it + in its original packaging.
šøĀ When will I receive my refund?
Refunds areĀ processed within 5 business daysĀ of receiving the item and will be issued to the original payment method. The time it takes to appear in your account depends on your payment provider/bank.Ā If more than 15 business days have passed since weāve approved your return, please contact us:Ā contact@karliekarlo.com.
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OUR JEWELRY
š§ Can I wear my jewelry in water?
Definitely! No need to take it off. Our jewelry is 100% made from stainless steel or sterling silver/S925. It's water- and sweat proof, and designed to last without tarnishing or fading.
š§Ā Do you cover repairs?
Yes! If your jewelry has a defect, weāll repair or replace it. Contact us with details and photos of the issue.Ā
š§¼ How do I care for my jewelry?
To keep your pieces looking their bestĀ store them in a dry, soft-lined box or pouchĀ when not in use.Ā To maintain its shine, simplyĀ use a jewelry cleaning clothĀ once in awhile.
š How do I find the right size?
Each product page includes a size guide to help you find your perfect fit.Ā Still unsure?Ā Reach out and weāll gladly guide you!
š Is your jewelry hypoallergenic?
Yes ā our pieces are crafted with sensitive skin in mind. We use materials like stainless steel and S925.
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OTHER QUESTIONS
š² Do you collaborate with content creators or influencers?
Yes!Ā If youāre interested in a collaboration, please reach out to us on InstagramĀ @karliekarloĀ or send us an email:Ā contact@karliekarlo.com
āDo you offer custom jewelry?
Currently, we donāt offer custom jewelry, but we'd still love to hear about your idea! Follow us onĀ InstagramĀ or email us atĀ contact@karliekarlo.comĀ if you have something special in mind - maybe we can make it work.
š§Ā Still have a question?
Feel free to emailĀ contact@karliekarlo.comĀ or shoot us a DM onĀ InstagramĀ ā weāll be happy to assist you š